Commerce Assessment Task – Bibliography

September 24, 2008

Bibliography

 Websites

-Second Life 2003, Linden Lab. San Francisco, 10th September 2008, http://secondlife.com/whatis/

-Four Corners 2005, ABC. Ultimo, 19th September 2008, http://www.abc.net.au/4corners/content/2007/s1876134.htm

 

 

 

 

-Dave Chaffey, 4th of July 2007, E-consultancy, UK, 20th September 2008, http://www.davechaffey.com/E-commerce-Internet-marketing-case-studies/Second-Life-Virtual-World-Case-Study

 

-Wikipedia, 23 September 2008, Wikimedia Foundation, 19th September 2008, http://en.wikipedia.org/wiki/Second_Life

 

-Bonnier Corporation, 2005, Drupal Web, 17th September 2008, http://www.popsci.com.au/scitech/article/2006-09/your-second-life-ready

Books

- Sirmai, G. 1999, The Confident Consumer, Allen & Unwin, St Leonards

- Booth, A. 1998, Fast & Easy Research, Angela Booth, Riverwood

- Fischer, L. 2003, Investing in Property, Pascal Press, Glebe

- Pass, C. et al. 2000, Economics, 3rd edn., HarperCollins Publishers, Glasgow

- Tuffley, E.J. 1994, Understanding Our Economy, 2nd edn., Reed International Books, Port Melbourne

- Calandra, A. and Giavarella, G. 2001, Justice, Money and markets, 3rd edn., Pearson Education Australia, South Melbourne

- Appleby, M. and Higgins, K. 1997, Commerce in Perspective, Oxford University Press, South Melbourne

Emails and Interviews

- Dunn, M. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Morse, J. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Rigby, A. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- O’Neill, N. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Giacomazzi, T. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Loosen, S. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Dwyer, L. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Phillips-Kirkwood, K. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Scott, J. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College

- Cook, G. September 2008, Commerce Case Study, Gardoll, L. [Email Survey] St Vincent’s College 


Commerce Assessment Task – Case Study

September 24, 2008

Second Life – Making Money

 

There is somewhere between 20-50 million people spending time in virtual environments world wide, one of these being Second Life. Second life is an “online 3D interactive virtual reality program” being stimulated 24 hours a day. This program, launched in 2003 was developed by Linden Research and all controlled from downtown San Francisco. One game on Second Life is home to more than eight million paying subscribers. A case study conducted in May 2007 suggested there are 7 million claimed members, 40,000 active members and 83,000 premium residents.

 

Second Life not only functions as a social networking site but also allows users to earn and spend money. Users can sign up and ‘hang out’ for free, but to look good, requires a credit card.  Real dollars are exchanged for the in-world currency of Linden Dollars, where US$1 is about 270 Lindens. The typical productivity of a person in these environments is about $2,000 per person, per year and avatar-to-avatar dealings result to about US$15 million a month. A business analyst from the Linden Lab, Chris Collins quoted about 40 per cent of people logging in on a daily basis are getting involved in some kind of a transaction involving Lindens. But is this real wealth?

 

Using Second Life there are many ways of making money these include functioning individually or as a business. Money can be made via producing and selling directly within the sight or through other companies supporting ‘Second Life’ such as Amazon and EBay. ‘Second Life’ accounts are not confined to the specific website itself but branch out allowing you to earn money via other means such as selling virtual items. For example on EBay you can buy guides such as ‘SL SECOND LIFE Land Lindens FULL GUIDE IN sqm sim lot w,’ notifying you of ways in which you can make a living via the program etc.

 

Examples of Earning an Income

 

-          Veronica Brown, from Indianapolis, has a fulltime job as a designer in the virtual world. Veronica Brown owns Clothing and Bridal Shop in a virtual environment and spends between 10-14 hours a day in Second Life selling, making and designing these dresses. Buying one of her dresses is only 550 Linden, converting to about US$2. Although this may seem like a small cost for a dress Veronica, in a Four Corners interview, Veronica stated “I am doing exceedingly well,” though not confessing her exact profit from the virtual business.

-          Julian Dibbell is another example of a person profiting from Second Life. Suddenly virtual products have real value. Julian made money from the virtual world by auctioning virtual items on EBay. People pay real money for these imaginary items as they have real investments but in fake things.

-          Anshe Chung last year made the front cover of the prestigious Business Week magazine. Anshe Chung is a millionaire property developer but her estates exist in the virtual world. Anshe Chung based in Germany and China, through Second Life now runs a fully functioning business. She earns a more than reasonable income working from the comfort of her lounge. All she needs to pay for is her access to the internet.

 

These people are now able to exchange any earning in Linden dollars back into US dollars and spend them in the real world. Up until now, no other game company has ever embraced currency exchange but now Second Life and the Linden, has bridged the gap. Every day, real and virtual worlds are moving closer for example businesses such as American Apparel now allow you to buy clothes for your avatar as well as the same real world clothes for yourself.

 

Advantages

 

Second Life is an innovative concept and holds many advantages including ease and convenience for individuals and those earning money through ‘Second Life’ businesses. ‘Second Life’ means less travel, updated information, more availability, stronger communication on which information can be saved and stored for recall, and prompt service.  All work can be done instantaneously, easily and swiftly from the comfort of your own lounge.  

 

Work over the internet is also cheaper. All that is needed is an internet connection and otherwise the cost is relativity low. This new concept decreases cost and increases the sales, meaning less input and more output.

 

Finally, using the internet you will have a wider range of consumers as you are now available to a world wide market. Products can be sold globally and with more people using this form of employment there will be more people browsing the internet and therefore more consumers this will result in more merchandise being sold and hence a higher profit.

 

Disadvantages

 

Disadvantages of earning an income via the website ‘Second Life’ include the capability of the current technology. Earning an income over the web relies on the internet working faultlessly, 24 hours a day.  Using the computer would also include the many frustrations of downloads, platform upgrades and frequent crashing of the system.

 

Furthermore, there will be an immense interference with economy. When earning money over the internet there reaches a point where money will need to be transferred from Linden, back into real money and this involves taking money out of the world. If everyone is functioning in a virtual environment this would mean they are exchanging large amounts of Linden dollars for US dollars and therefore would drive down the exchange rate. Dan Miller, advising a US Congress committee said “because there’s real economic value and a currency exchange, the taxman may well have a case against residents and that could be quite damaging to the economy.”

 

Finally, legality is also a problem. One issue is the risk of hackers but the biggest problems lies between avatars. If one avatar sells an item and a dispute arises normally the law resolves the dispute.  Over the internet there is no sure way to enforce the law and even securing the ownership of your own personal designs would be hard. For example last year there was rogue program called CopyBot that emerged with could copy anything. This resulted in a huge loss of money.

 

Conclusion

 

Kevin Kelly quoted, “’Second Life’, as a genre, as a phenomenon, will be as big as the world. Eventually, everybody will be in it,” but is this what we really want?

 

Results from a personal survey showed that everyone uses social networking websites yet half of them do not evaluate the risks or concerns, of these all declared being involved with some kind of transaction of money via the internet and this survey was only conducted by teenagers.

 

It is clear that most people who use the internet, socially or financially, do not consider the risks. As ‘Second Life’ becomes more popular it is important that we begin to weigh up the advantages and disadvantages. Posting personal details such as credit card information can be dangerous and we all need to be aware of the associated risks.

 

I think ultimately all our interactions will take place in a virtual environment. The development of these websites will continue to grow, become more interesting, but also more dangerous. There will always be concerns but it is most important we make sure what we do is secure and reliable. Making money over the internet can be extremely convenient and efficient as long as we realize the dangers and risks we are taking. For example Luke Connell from Melbourne, a 24-year old, invested only 260 Australian dollars in the website and today holds a business worth over $48 00 US. Luke has only been running his business for three weeks. The only relevant question for the future is how much time do we want to spend as a virtual self?


Online Banking and Student Learning Checklist (Week 4)

September 10, 2008

TOPICS

X WHEN COMPLETED

DATE COMPLETED

What is Internet Banking?

 

 

 

Word Match

x

10/September

 

Banking Habits

x

10/September

 

Have Your Say

x

10/September

 

Getting Started

 

 

 

What’s on Offer

x

10/September

 

Word Find

x

10/September

 

True/False Quiz

x

10/September

 

Online Banking Application Form

x

10/September

 

Security

 

 

 

Words and Meanings

x

10/September

 

Do’s & Don’ts

x

10/September

 

Passwords

x

10/September

 

How to Bank Online

 

 

 

Logon Demo

x

10/September

 

Balances Demo

x

10/September

 

Transfer Funds Demo

x

10/September

 

Pay Bills Demo

x

10/September

 

SimBank Low Income Transactions

Error on Page

10/September

 

SimBank Average Income Transactions

Error on Page

10/September

 

Maths for Banking Activities

x

10/September

 

Rights

 

 

 

Do’s and Don’ts

x

10/September

 

Who Does What

x

10/September

 

How to complain

x

10/September

 

For and Against

 

 

 

Opposites

x

10/September

 

What Others Think

x

10/September

 

Have your Say

x

10/September

 

Learners

 

 

 

Internet Skills Quiz

x

10/September

 

Internet Basics

x

10/September

 

Learner Activity Checklist

x

10/September

 

Evaluation Questions

x

10/September

 

What is Internet Banking – Have Your Say; Technology has definitely impacted the way that we deal with money. It has changed the way we bank and buy things to become more inconvenient, and it now better suits out needs. We have begun to purchase items from the comfort of our own lounge and bank via technologies such as internet banking. Paying bills and buying grocers is now easy and efficient, all done through one computer by entering details.

 

I think these changes are definitely beneficial to us as a society. We can now live a more flexible lifestyle and do things more efficiently.  The positive reasons definitely outweigh the negative although there are some bad things about banking and technology. Banking over the internet can often be unsafe through spamming, scamming and phishing etc. You cannot have face to face, customer to consumer contact making it difficult to know what is reliable and what isn’t. New technologies are also making us lazier; we are relying on the internet for simple chores and will begin to depend on this to live our lifestyle fluently.

 

In the last 20 years our society has seen a number of changes in technology and banking such us internet banking, websites like Amazon, and purchasing goods and services over the internet. In the future, I think nearly everything will be done over the internet, even most communication. School could be done at home, talking to friends could function over video and webcam and our lives will begin to be dependant on the internet.

 

For and Against – Have your Say; Online banking has proved to be very efficient, it is cheaper and more convenient than other banking and has very strong security. Overall I trust internet banking if it is through a reputable and recommended website; some websites can be ‘dodgy’ or unreliable.  I think the benefits of the process overpower the negatives and overall, I support internet banking but am aware that it can be dangerous.

 

Internet banking does have some strong downfalls; these include the security issues. Sending or transferring money over the internet isn’t always safe but many precautions have been taken to make sure it is as safe as possible. Internet banking also affects banking jobs as there isn’t a need for as many tellers or employees working with customers. All customers are now able to access any information at the click of a button hence the demand for jobs will decrease. These two negatives can be very influential when choosing to support or disagree with internet banking but are at least, able to monitor for example security features and new jobs opportunities that involve the internet such as updating webpage’s etc. 

 

 

 1

 

Do you understand more now about online banking than when you started?

 

Yes, a lot

Yes, a little

No

 

2

Was the information about online banking easy to understand?

 

Very Easy

A bit difficult

Very difficult

 

3

Were the links to topics and activities easy to follow?

 

Very Easy

A bit difficult

Very difficult

 

4

Did you find the activities fun to do?

 

Yes

No

Not Sure

 

5

Did you learn any internet skills using this site?

 

Yes

No

Not Sure

 

6

Did you have teacher support to use this site?

 

Yes, a lot

Some

Not Much

 

7

Was the learner resource section helpful?

 

Yes, a lot

Some

Not Much

 

8

Do you now understand more about the security used in online banking?

 

Yes

No

Not sure

 

9

Did the Sim bank, demonstrations and banking activities give you confidence in using online banking?

 

Yes, a lot

Yes, a little

No

 

10

Did you like being an online learner?

 

Yes, a lot

Yes, a little

No

 

11

Would you recommend this site to others wanting to learn about online banking?

 

Yes

No

Not Sure

 

 

 


Online banking and funds transfer (Week 2-3)

September 1, 2008

Look at some bank websites and identify the problems associated with transferring funds on line as well as the safeguards that you would take before transferring funds on line.

Problems associated with transferring funds online: When transfering funds online there is always a concern about fraud. When entering your bank details over the internet there is always a possibility of your details been found and used. Hackers and unsafe websites are found all over the net and when transferring funds you must keep your details safe and secure.

Safeguards that you should take before transferring funds online: When transferring funds online in order to keep your details safe you should protect your password, register for NetCode SMS or Token and protect information via personal identification questions and answers. You should set daily withdrawal limits and use safe computing practices. Secure your computer, update your mobile number and most importantely be careful what you click. Be sure to use reputable websites and only post details if you are sure the site is safe and secure.


Security (Week 2-3)

September 1, 2008

How can you protect yourself online from scams and fraud.

Tip: To protect yourself from online scams it is important to type the website in independantely rather than following links.

Three major browsers: Firefox, Safari and Internet Explorer  

What type of card to use: Never use a debit card, instead use a credit card dedicated wholly for online purposes.

Email accounts: Set up a seperate email account for online shopping and use a different password. This means online hackers are unable to steal usernames and passwords, therefore less likely to infiltrate your email and get other details e.g. changing passwords by clicking ‘forgot my password.’

Enabled security feautures on our internet browser: Browser’s address bars, as a security feature, will turn green if they are sites that have been paid for a checked, those that are verified as legitimate businessses. The new feature known as ’Extended Validation Secure Sockets Layer certificate’ also lets you know that the website is sending your data securely and using the correct encryption methods. Some sites may not have this feature, but by finding the tradition SSL padlock when you enter a sites order page you can click on it if any doubts about its authenticity. This will give you a range of details about the owner or agency etc and is another security feature but may not always be foolproof as scammers can spoof them.

Security issues that these certain browsers may have: These major browsers will alert you when you are visiting phishing sites or those with viruses, but they will only alert you when these are ‘known’ sites. Many dangerous sites are set up and dismantled regularly so it is often hard to block them. Other issues are also internet hackers that means even if you input the correct internet address into the browser you can still be directed to another different page.  

 


Blog Posting (Week 2-3)

August 28, 2008

Under the heading eBay you are to write a blog post about your understandings of eBay. Try and make this as personal as possible, include any funny aspects of eBay that you have come across.

EBay is the worlds most successful online auction site. Ebay began in September, 1995 by Pierre Omidyar and this website then grew to become the renowned website it is today.

EBay is a ‘green’ and socially responsible website. It has become a place to sell, buy, shop and collect. It is a website free for buyers and inexpensive for sellers. EBay is the home to many strange and peculiar things such as the incident of James Blunt and his sister, that of which he advertised her as a ‘damsel in distress’ in need of a lift to an event as she was unable to travel via train, boat etc. She is know getting married/is married to, the highest bidder. This is one among the other strange things found on this website.

Overall E-bay is a highly developed and successful web page that provides a new way of purchasing goods that is accessible from the comfort of your lounge.


Electronic Payment (Week 2-3)

August 28, 2008

1. How do you pay for goods purchased online? You don’t have an EFTPOS machine attached to your computer to swipe your card and pay for your goods, so how do you pay for them?

Good can be paid for online via the company, PayPal. Using PayPal, goods can be purchased either using your bank account, credit cards details or PayPal balance; money can either be directly debitted from your credit card or, you can reach into your account and take money you’ve already got. PayPal is the simple and convienent way to pay for goods online without using an EFTPOS machine and offers a secure method of sending money.

2. Investigate the paying methods for three different online retailers of your choice and describe the payment methods accepted by each, try and include as many of the above methods as possible.

Coles, Threadless and Fabrixcases.com

Coles: Purcashing goods requires registering with a Coles Account. Payment methods include; Online credit card payment, Mobile EFTPOS and Customer Account.

Threadless: Using threadless products can be shipped and then paid for using credit card details. This company accepts Visa, Mastercard or American Express, but do not accept PayPal.

Fabrixcases.com: This website is an international website where you can purchase premium handmade products such as laptop bags and ipod covers and accepts Credit Cards via Paypal.

3. If you are under 18, what are the barriers to shopping online?

Many sites are not targeted or intended to be used by under 18 year olds therefore shopping online can be difficult. The best option is either to use a parents credit card or purchase a debit card.

4. When buying products from overseas how do you know how much they cost in $A?

When buying products overseas you can use currency converters to calculate costs such as; http://www.xe.com/ucc/.

5. Is there an accurate way to calculate the cost in $A? Explain.

There is never an accurate way to calculate costs in Australian dollars as the dollar is always changing therefore when we convert the costs and find the amount in Australian dollars, not long after it may change.  


Advantages and Disadvantages of E-Commerce Quiz

August 22, 2008

Read the statements below and decide if they are advantages or disadvantages. Copy and paste the statements below into the advantage and disadvantage table below. When you have completed this copy the advantages and disadvantages table into a word document and upload the file. 

 

 

Advantages

Disadvantages

Instant access to a wide range of information sources around the world

Comparison shopping is made easier

Information can be accessed at any convenient time

Information can be easily stored for future reference

Businesses can sell to a worldwide market

Can access up-to-date information

Email makes follow-up contact easier

Faster and cheaper than traditional research methods

Information can combine text, graphics and pictures

Data overload

Can sometimes be difficult to distinguish between advertisement and articles

Distractions caused by on-screen (pop-up) advertisements

Cost of computer purchase and installation

Difficult to verify the accuracy and integrity of information

Damage caused by viruses

Websites may not be regularly updated

Information is inaccessible to those who are not online or computer literate

Sometimes there can be too much irrelevant information on a site

Can be time wasting, due to inadequate search skills

Not all businesses have a web presence

 


Investigation of Amazon site

August 22, 2008

1. Use the net to find out about the developments in this company over the last 10 years.

Amazon was founded in 1994 by Jeff Bezos and was one of the first major companies to buy and sell products over the Internet.

Over the last ten years the company has significantly increased their product range and have diversified to incorporate a range of items at conveniently lower prices.  Amazon has broadened to include other programs, fulfillment centres and areas of business. In 1999, it opened to other areas such as consumer electronics, toys and games, home improvement, software and video games. The following year it introduced kitchen stores, camera and photo store etc. By 2008 it included office products stores, apparel and accessories, sports and outdoor, gourmet food, health and personal care, jewelry and more.

Amazon is now a successful e-commerce website continuously being updated and launching new programs. The website has developed significantly over the last ten years and during the next ten years will evolve and continue to develop into a more successful company with many more product areas and enhancements.

2. Describe the uses of a Kindle.

A Kindle is a wireless reading device. The Kindle reads like paper and allows you to wirelessly find, buy and read instantly. It doesnt involve computers, cables or syncing and gives you a wide range of options accessable anywhere. Papers can be delievered before you wake up and if you buy a book it is delivered in under a minute. Goods are also significantly cheaper than printed price. The Kindle is battery powered and weighs only 10.3 ounces. It allows you to keep all your reading with you and does not involve service plans or commitments. It also has free wireless access to wikipedia.

3. How could it revolutionise the book business?

The Kindle could revolutionise the book business as it means you no longer need to visit stores to purchase books. Reading is available anywhere at anytime. The Kindle purchasing books is quick, easy and efficent. This new technology means that book stores and paper copies will no longer be required. Information can be accessed digitally and this means the book buisness will need to adopt an online presence and take their buisness into a virtual world.

4. Outline why e-commerce is especially suited to this product.

E-commerce is the online transaction of business and hence is suited to this product. The Kindle involves purchasing books online and reading them via a virtual world. It requires book stores to become virutal businesses hence being involved with e-commerce.

5. Access Amazon.com and evaluate the site, reporting

(a) Ease of navigation

The website is very easy to navigate through and on the left hand side has a list of all shop departments meaning finding products is easy and efficent. When purchasing a product the directions are simple and the links are clear.

(b) Layout of home page

The home page is packed with alot of information and links. It is structured basically in three collums and allows you to access most of the sight via this one page. Personal information is located at the top e.g. Hello, Your Amazon, Cart and List. This information is in blue and therefore stands out easily.

(c) Methods of payment

When purchasing an item you can pay via American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, Amazon. com gift cards, payment from banks accounts, Amazon Store Cards, Bill Me Later®, Webcertificates, checks, money orders, traveler’s checks, or cashier’s checks (U.S dollars/banks). Amazon.com do not currently accept internation wire transfers, PayPal or Smart Cards and for grocery purchases are unable to apply manufacturer’s coupons, food stamps or any other payment not method not listed above. 

(d) Ease of product selection

There is a wide range of products and selection is very simple. All goods are catergorised clearly and when purchasing an item you are shown other items people have bought who have bought your selected product. Information is provided and prices are given upfront.

(e) Return and refund policy

Some specific items have special return policies although genreally you are able to return most new items provided they are unopened and fulfilled by Amazon.com within 30 days of delivery. The return shipping costs will also be paid if the return is due to their error. Refunds should be expected within four weeks of giving your package to the return shipper. You will be notified via email of your refund once it is received and processed as a return item. Opened items that are returned more than 30 days after delivery will receive a partial refund.

(f) Delivery charges and options

Information abuot delivery charges and options is found easily on the website. For all countries except for the UK, Western Europe, North America and Japan delievery options are basically Airmail and Priority Express. For items such as CD the delivery charges for Airmail are $1.49 per item and $2.09 per delivery whereas Priority Express is $2.49 per item and $18.99 per delivery.  

 


The advantages and disadvantages of E-commerce

August 22, 2008

Using the wiki that is available on the net or search the above topic. When you open the site below scan the index for e-commerce and then advantages and disadvantages.
In your blog draw up a table of advantages and disadvantages

 

Advantages

Disadvantages

Increased sales

Decreased costs – e.g. through creating, processing, distributing, storing and retrieving information (email compared to television commercials)

 

-Organizations

Able to send messages worldwide

Explore new markets

New opportunities

“Breaks down geographic limitations”

Reaches narrow markets

Wider range of choices and higher levels of information

Details mean we can search/compare

“Inexpensive customization of products and services”

Extended trading hours

Current and up-to-date material

Better service and communication

Increased operating and trading flexibility

 

-Consumers

Better buying process – research, evaluate and execute

Able to search products in a global market

Able to make comparisons and evaluate easily and more efficiently

Cheaper goods/services

Any time/location

Delivery time and costs reduced

 

-Society

Multi-tasking

Less travel required – effects traffic and air pollution

Opportunities for third world countries

Non-profit organizations can use online payment systems

Public services benefit – e.g. rural doctors can access latest information

Lack of business model, trust and key public infrastructure

Slow navigation over internet

Lack of security and increased risk

 

-Technological

No standard for “quality, security and reliability”

Always evolving and difficult to continuously integrate with existing applications/databases etc.

Internet access if unstable, expensive and can be insufficient hence limits business from accessing wider market

If business system scalability is not sufficient will result in degradation, slowdown and loss of customers.

 

-Non-technological

Lack of trust

Privacy and security concerns

Hackers

Hard to change habits and view merchandise online – difficulty in changing to a virtual store

Some products people will not buy online e.g. high cost or unique items

Some customers wants to browse but buy after they have seen/felt it e.g. furniture

Different expectations e.g. colour

Often hard to make accurate decisions and are unable to trial or access actual good before purchase